Terms and Conditions
Terms and Conditions for the AI Coaching App
Last updated: August, 22, 2026
Please read these terms and conditions carefully before using Our Service.
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Scope and Structure of These Terms
1.1 These Terms and Conditions (the “Terms”) govern:
a. access to and use of the AI Coaching mobile application, website, accounts and related services (together, the “Platform”);
b. purchases of digital coaching content, programmes, subscriptions and related digital services made available through the Platform (the “Coaching Services”); and
c. the participation of coaches, trainers, authors and other persons who provide content through the Platform (each a “Content Provider”).
1.2 Part A applies to all Users. Part B applies additionally to Content Providers and forms a business-to-business agreement between the Content Provider and Lebensentfaltung. Part C contains rules that apply to all Content and Platform activity. Part D contains general legal provisions. Part E contains regional provisions.
1.3 A person who activates Coach Mode, submits Content for publication or receives compensation as a Content Provider must expressly accept Part B and Part C. Merely using the Platform as a User does not make that person a Content Provider.
1.4 If a mandatory law applicable to a consumer provides rights that cannot be waived by contract, that law prevails over any conflicting provision of these Terms.
2. Operator, Contracting Party, Software Developer and Store Publisher
2.1 The Platform and the Coaching Services are operated and provided by:
Lebensentfaltung — sole proprietorship owned by Christoph Ulrich Mayer
St.-Sebastian-Str. 3
86470 Thannhausen
Germany
Email: contact@ai-coaching.app
Support email: support@ai-coaching.app
Telephone: +49 821 585880
referred to in these Terms as “Lebensentfaltung”, “AI Coaching”, “we”, “us” or “our”.
2.2 Unless a checkout page or mandatory Application Store term expressly states otherwise, contracts for Platform access and Coaching Services are concluded exclusively between the User and Lebensentfaltung. Content Providers are not parties to those contracts.
2.3 Software development and technical publication of the App are performed by:
K&K Portal Technologies AG
Haunstetter Str. 19
86161 Augsburg
Germany
operating in the Apple App Store and Google Play under the developer brand “Bright Life Creations” (the “Technical Publisher”).
2.4 The names “K&K Portal Technologies AG” and “Bright Life Creations” may therefore appear in an Application Store as developer, publisher, trader, licensor or account holder. This technical Store publication does not make the Technical Publisher the operator or provider of the Coaching Services. The Technical Publisher does not become a party to a User’s contract for Coaching Services except to the extent that mandatory Application Store terms or the software licence presented by the relevant Application Store expressly provide otherwise.
2.5 The licence to download and use the App software may be governed by the standard end-user licence agreement presented by Apple or Google, or by another software licence displayed in the relevant Application Store. That software licence is separate from the contract with Lebensentfaltung for the Platform and Coaching Services.
2.6 For purchases made through an Application Store, the Store, the Technical Publisher or another entity may be identified on the Store receipt as seller, merchant, licensor, commissionaire or payment collector under the applicable Store arrangements. The Store receipt and mandatory Store terms control the payment and software-distribution transaction to that extent. Lebensentfaltung remains responsible for providing the Platform and Coaching Services promised under these Terms unless the checkout expressly identifies another service provider.
3. Definitions
For these Terms:
- “App” means the AI Coaching mobile application.
- “Application Store” or “Store” means the Apple App Store, Google Play or another authorised application marketplace.
- “Account” means a registered AI Coaching account.
- “Coaching Content” means videos, audio, text, exercises, courses, programmes, messages, assessments and other coaching or training material offered through the Platform.
- “Consumer” means a natural person acting mainly for purposes outside that person’s trade, business or profession.
- “Content” means Coaching Content, User Content and any other information, media or material submitted to or displayed through the Platform.
- “Content Provider” means a coach, trainer, author or other business user approved to make Coaching Content available through the Platform.
- “Net Revenue” has the meaning set out in Section 27.
- “Subscription” means paid access that automatically renews for recurring periods unless cancelled.
- “User” or “you” means a person accessing or using the Platform, including a Consumer and, where applicable, a Content Provider.
- “User Content” means Content submitted by a User other than Coaching Content supplied under Part B.
Part A — Terms for Users
4. Eligibility and Age
4.1 You must be at least 18 years old and legally capable of entering into a binding contract to create an Account, purchase a Coaching Service or activate Coach Mode.
4.2 An age rating displayed by an Application Store describes the suitability of the App’s content under that Store’s rating system. It does not override the contractual minimum age in Section 4.1.
4.3 The Platform is not directed to children under 13. We do not knowingly allow a child under 13 to create an Account. If we learn that an Account was created in breach of this Section, we may close it and take the steps required by applicable data-protection law.
4.4 If you use the Platform on behalf of a company or other organisation, you represent that you are authorised to bind that organisation. Consumer protections apply only where the legal requirements for Consumer status are met.
5. Nature and Limits of AI Coaching
5.1 AI Coaching provides digital coaching, education, self-development and training tools. Available features may include structured Coaching Content, exercises, reminders, progress tools, personalised recommendations, automated matching, communications with Content Providers and artificial-intelligence-supported functions.
5.2 AI Coaching is not an emergency service. Unless a specific service is expressly identified as being provided by a duly licensed professional in that capacity, the Platform does not provide medical treatment, psychotherapy, psychiatric care, legal advice, financial advice or another regulated professional service.
5.3 Do not use the Platform as a substitute for professional diagnosis, treatment or emergency assistance. If you believe that you or another person is in immediate danger, may self-harm, may harm another person or requires urgent medical or mental-health assistance, contact the appropriate local emergency service or crisis service immediately.
5.4 Coaching outcomes depend on many factors, including the User’s circumstances and participation. Neither Lebensentfaltung nor a Content Provider guarantees a particular personal, health, relationship, career, financial or business result.
5.5 Content identified with a Content Provider’s name expresses that provider’s approach and professional opinion. Lebensentfaltung remains the User’s contractual provider for the Coaching Services, but identification of the Content Provider does not constitute an endorsement of every statement as universally appropriate for every User.
6. Accounts and Security
6.1 You must provide accurate, complete and current information and keep it updated.
6.2 You must keep your login credentials confidential and may not allow another person to use your Account. You are responsible for activity performed through your Account to the extent permitted by applicable law.
6.3 Notify us without undue delay at support@ai-coaching.app if you suspect unauthorised access, loss of credentials or another security incident.
6.4 We may require reasonable identity, age, payment or security verification. We may refuse or suspend access where verification fails or where we reasonably suspect fraud, misuse or a security risk.
7. Formation of Contracts
7.1 The presentation of a Coaching Service is an invitation to place an order unless it is expressly identified as a binding offer.
7.2 Before submitting an order, you will be shown the essential characteristics of the service, price, applicable billing interval, minimum term, renewal terms and available cancellation method. You may correct input errors before completing the order.
7.3 By selecting a button clearly indicating an obligation to pay, you submit a binding order. A contract is formed when:
a. we confirm the order by email or in the App;
b. we activate or provide the purchased Coaching Service; or
c. the relevant Application Store confirms the purchase,
whichever occurs first.
7.4 We may reject an order for a legitimate reason, including an obvious pricing error, unavailability, failed payment, suspected fraud, sanctions restrictions or a legal prohibition. If payment has already been collected for a rejected order, it will be returned through the original payment route.
7.5 The contract text and order confirmation will be provided or made accessible in a durable format where required by law. Users should retain their order confirmation and these Terms.
8. Products, Access and Licences
8.1 The Platform may offer:
a. free features;
b. one-time purchases of individual Coaching Content;
c. time-limited access passes that do not renew automatically;
d. Subscriptions to one Content Provider’s Coaching Content;
e. Subscriptions or flat-rate plans covering Coaching Content from multiple Content Providers; and
f. additional interactive or personalised Coaching Services.
8.2 The product page and checkout determine the specific scope, access period and price of the purchased Coaching Service.
8.3 Unless expressly stated otherwise, a purchase gives you a personal, limited, non-exclusive, non-transferable and non-sublicensable right to access the relevant Coaching Content through the Platform for the stated access period. Coaching Content is licensed for personal use and is not sold or assigned to you.
8.4 You may not copy, record, download, reproduce, publish, resell, distribute, publicly display, make available, scrape or create derivative commercial products from the App or Coaching Content, except where a Platform feature or mandatory law expressly permits it.
8.5 Access may require a compatible device, internet connection, supported operating-system version and current App version. You are responsible for your device and connectivity costs.
9. Prices, Taxes and Payment
9.1 Prices and billing intervals are displayed before purchase. For Consumers in the European Union, displayed final prices include applicable value-added tax unless the checkout clearly and lawfully states otherwise. In other regions, applicable sales, use or similar taxes may be included or added at checkout as permitted by law.
9.2 Prices may differ between the website and an Application Store because Store commissions, taxes, currencies, regional pricing and payment conditions differ.
9.3 For direct web or supported Android transactions, payment may be processed by Stripe or another payment provider on behalf of Lebensentfaltung. The payment provider’s terms may apply to payment processing in addition to these Terms.
9.4 Purchases made through Apple or Google are processed under the applicable Store’s payment rules. The Store may collect the price, issue the payment receipt, manage billing and handle certain refund requests. Store involvement does not limit statutory rights against the party legally responsible for the Coaching Service.
9.5 You authorise the applicable payment provider to charge the payment method selected at checkout. You must provide accurate payment and billing information and be authorised to use the selected payment method.
9.6 If payment fails, is reversed or remains overdue, we may suspend paid access after any legally required notice and cure period. You remain responsible for amounts properly due. We will not charge an unauthorised payment method or impose fees not disclosed or permitted by law.
10. Subscriptions and Automatic Renewal
Subscription payment and handling
Android version of the App: The payment of subscriptions is handled by Stripe as payment provider. The subscriptions can be viewed and canceled in Stripe, therefore. You can view and handle your subscription in the customer portal:
iOS version of the App: The payment of subscription is handled by the Apple In-App payment. You can view and handle your subscriptions in your Apple account. e.g. on the iPhone you can find it under “Apple ID” -> subscriptions . For it, the apple terms are valid additional to our terms and conditions:
10.1 A Subscription is billed in advance for the period shown at checkout, such as a month or year.
10.2 Unless cancelled before the applicable renewal date, a Subscription automatically renews for the renewal period and at the price disclosed at checkout or subsequently agreed in accordance with these Terms and applicable law.
10.3 Before purchase, we will clearly disclose:
a. that the Subscription automatically renews;
b. the initial and renewal price;
c. the billing frequency and renewal period;
d. any minimum term or trial period; and
e. how to cancel.
10.4 We will obtain any affirmative consent to automatic renewal required by applicable law and provide a confirmation capable of being retained by the User.
10.5 A Subscription purchased on our website may be cancelled through the Account or billing portal, including any legally required online cancellation button, or by the other method stated in the order confirmation.
10.6 A Subscription purchased through Apple or Google must normally be cancelled in the User’s Store account. Deleting the App or the AI Coaching Account does not by itself cancel a Store Subscription.
10.7 Cancellation stops future renewal. Unless applicable law or the product description provides otherwise, access continues until the end of the paid billing period.
10.8 We will provide renewal or trial reminders where and when required by applicable law. A User may withdraw consent to automatic renewal through the available cancellation method.
11. Trials and Promotions
11.1 Trial and promotional terms will be disclosed before enrolment, including duration, eligibility, the price after the promotional period and whether the offer converts into a paid Subscription.
11.2 Unless prohibited by law, one trial may be limited to one User, payment method or household. Abuse, duplicate Accounts or fraudulent use may result in cancellation of the promotion.
11.3 If a trial converts into a paid Subscription, the User will not be charged unless the required disclosures and consent have been provided.
12. Price and Subscription Changes
12.1 We may change prices for future purchases at any time before an order is placed.
12.2 We may change the renewal price of an existing Subscription only prospectively and for an objective reason, such as a material change in the scope of service, relevant operating costs, Store or payment fees, taxes, currency conditions or applicable law.
12.3 We will provide clear advance notice in the period required by applicable law and explain when the new price takes effect and how to cancel. Where affirmative consent is required by law or by the relevant Store, the new price will not apply without that consent.
12.4 A price change does not affect a billing period already paid for.
13. Refunds, Reversals and Billing Disputes
13.1 Statutory cancellation, withdrawal, warranty and refund rights remain unaffected.
13.2 Outside statutory rights or an express refund promise, fees already paid for an ongoing billing period are not refundable merely because the User stops using the Platform before that period ends.
13.3 Refund requests for Store purchases must normally be submitted through the relevant Store where its rules require this. We will provide reasonable assistance concerning the Coaching Service.
13.4 Contact us promptly if you believe a charge is incorrect. Nothing in these Terms prevents you from using rights provided by your bank, card network or applicable law. Knowingly making a false payment dispute or chargeback may constitute misuse and may result in suspension, recovery of properly owed amounts and other lawful remedies.
14. EU/EEA Right of Withdrawal
14.1 If you are a Consumer in the European Union or European Economic Area and conclude a distance contract, you generally have the right to withdraw from the contract within 14 days without giving a reason, subject to statutory exceptions.
14.2 The withdrawal period generally begins on the date the contract is concluded. To exercise the right, you must send an unequivocal statement to:
Lebensentfaltung — Christoph Ulrich Mayer, St.-Sebastian-Str. 3, 86470 Thannhausen, Germany; email: contact@ai-coaching.app.
You may use the model form in Section 55, but it is not mandatory.
14.3 For digital content not supplied on a tangible medium, the right of withdrawal may expire once performance begins if, before supply begins, you:
a. expressly consent to immediate performance during the withdrawal period;
b. acknowledge that you thereby lose your right of withdrawal; and
c. receive the legally required contract confirmation.
14.4 For a digital service or other service that begins during the withdrawal period at your express request, you may owe a proportionate amount for the service supplied before withdrawal where permitted by law. The right may expire upon complete performance only where all statutory requirements are met.
14.5 Consent under Sections 14.3 and 14.4 will be collected separately in the checkout where required. These Terms alone do not constitute that consent.
15. Conformity, Remedies and Updates for Digital Products
15.1 Users retain all mandatory legal rights concerning digital products and digital services, including rights relating to conformity, supply, updates, cure, price reduction, termination and damages.
15.2 We will provide updates, including security updates, that are necessary to maintain conformity for the period required by applicable law. Users must install provided updates within a reasonable period where failure to do so may affect functionality or security.
15.3 If a Coaching Service is defective, contact support@ai-coaching.app with a description of the issue. We may first attempt to restore conformity where the law permits.
16. User Content and Communications
16.1 You remain responsible for User Content you submit, including messages, comments, questions and profile information.
16.2 You represent that you have the rights and permissions required to submit the User Content and that it complies with Part C.
16.3 You grant Lebensentfaltung a non-exclusive, worldwide, royalty-free licence to host, store, reproduce, technically modify, transmit and display User Content solely as reasonably necessary to operate, secure and provide the Platform, respond to you, comply with law and enforce these Terms.
16.4 We will not use private User communications or personal Coaching data to train a general-purpose artificial-intelligence model unless that use is separately disclosed and a valid legal basis, including consent where required, has been established.
16.5 Content Providers may receive User communications only where the relevant feature permits this. Users should not disclose information they do not wish the relevant recipient to receive.
Part B — Additional Terms for Content Providers
17. Business Status and Relationship
17.1 A Content Provider participates as an independent business and confirms that they act as an entrepreneur and not as a Consumer in relation to Part B.
17.2 Nothing in these Terms creates employment, worker status, partnership, joint venture, commercial agency, fiduciary status or authority to bind Lebensentfaltung. A Content Provider organises their own Content production and is responsible for their own business, taxes, permits and insurance.
17.3 Lebensentfaltung sells and provides the Coaching Services to Users in its own name. A Content Provider does not enter into a contract with a User merely because the User purchases or accesses the Content Provider’s Coaching Content.
17.4 If a Content Provider and a User separately agree on a personal appointment or service outside the Platform, that separate agreement is not a Coaching Service sold by Lebensentfaltung unless the Platform expressly states otherwise. The Content Provider is solely responsible for that separate agreement, including its performance, billing, taxes, insurance and legal compliance.
18. Requirements for Offering Coaching Content
18.1 To apply for or retain Content Provider status, a person must:
a. be at least 18 years old and legally capable of contracting;
b. act in a professional or business capacity;
c. provide accurate identity, business, contact, residence and tax information;
d. complete all identity, sanctions, fraud and know-your-customer checks reasonably required by Lebensentfaltung, Stripe, a Store or applicable law;
e. establish and maintain a verified Stripe Connect account or another payout account approved by Lebensentfaltung;
f. accurately state qualifications, experience, licences and professional memberships;
g. hold all licences, registrations, permits and insurance required for the Content and services offered;
h. own or control all rights required under Section 22;
i. accept and continuously comply with Part C and all applicable Store rules; and
j. promptly update any information that becomes inaccurate or incomplete.
18.2 Lebensentfaltung may request reasonable supporting evidence, including identification, business registration, qualifications, licences, insurance, tax status and rights-clearance documents.
18.3 Approval is discretionary but will not be withheld for an unlawful discriminatory reason. Lebensentfaltung may reject, restrict or revoke approval where requirements are not met, information cannot be verified, Content presents a legal or safety risk, quality requirements are not met or continued participation would violate law or Store rules.
18.4 Approval by Lebensentfaltung is a Platform-access decision. It is not a government accreditation, professional licence or general endorsement of the Content Provider.
19. Content Provider Duties and Warranties
19.1 The Content Provider bears sole professional and editorial responsibility for the Coaching Content supplied by that Content Provider. This responsibility continues where Lebensentfaltung reviews, approves, technically processes, publishes, recommends or markets the Content. Lebensentfaltung’s own statutory responsibility and liability for unauthorised material alterations made by Lebensentfaltung remain unaffected.
19.2 The Content Provider represents and warrants that:
a. all Content and profile information is accurate, not materially misleading and kept reasonably current;
b. the Coaching Content was either created by the Content Provider or the Content Provider holds all rights, licences, consents and permissions required to use the Content to the agreed extent and to grant Lebensentfaltung the rights under Section 22. This includes, in particular, copyrights, neighbouring rights, music and synchronisation rights, image and film rights, trademark rights, publicity rights, rights in names and voices, privacy permissions, testimonials, translations, stock materials and components created or edited using artificial intelligence. The Content Provider must not use third-party Content where the required permission is absent, insufficient in territory, duration or scope, or does not cover publication, sublicensing, editing, marketing or paid use through the Platform;
c. the Content does not infringe law, professional rules, confidentiality obligations, third-party rights, Part C or Application Store rules;
d. all qualifications, testimonials, references, performance claims and expected-result statements are truthful, verifiable and presented with legally required qualifications;
e. the Content does not make unlawful medical, therapeutic, financial, income or success guarantees;
f. regulated advice or treatment is offered only where the Content Provider holds all required authorisations and the Platform has approved that category;
g. no person is recorded or identified without the required consent;
h. any artificial-intelligence-generated or materially artificial-intelligence-modified Content has been competently reviewed for accuracy, safety, bias and rights compliance and is disclosed where required; and
i. files are free from malware, hidden tracking, access controls not approved by the Platform and other harmful code.
19.3 The Content Provider must cooperate promptly in complaints, regulatory enquiries, Store reviews, rights claims, safety incidents, refund investigations and tax verification relating to their Content.
19.4 The Content Provider must retain appropriate evidence of rights, licences, consents and permissions throughout publication and for a legally appropriate period afterwards. This includes, in particular, licence agreements, music and stock licences, releases from persons depicted or recorded and permissions for testimonials and trademarks. On substantiated request, the Content Provider must promptly provide this evidence to Lebensentfaltung. Any restrictions, remuneration obligations or claims of collecting societies or other rights holders must be disclosed before publication.
20. Review, Publication and Presentation
20.1 Lebensentfaltung may review Content before or after publication for legal compliance, safety, quality, technical compatibility, metadata, accessibility and consistency with the Platform.
20.2 Lebensentfaltung may require reasonable corrections, edit formatting and metadata, create technical renditions, add captions or accessibility features, classify Content and determine its placement within the Platform. Lebensentfaltung will not materially alter the substantive professional message of Coaching Content without the Content Provider’s consent, except where reasonably necessary to remove unlawful or unsafe material.
20.3 Lebensentfaltung does not guarantee publication, ranking, recommendation, a minimum number of Users, revenue or continued availability of any Content.
20.4 Material ranking and recommendation parameters relevant to Content Providers will be described in the Provider dashboard or accompanying programme information where required by applicable law. Personalisation, relevance, quality, completion, safety, recency and User engagement may affect presentation.
21. Consumer Pricing and User Relationship
21.1 Lebensentfaltung determines the products, bundles, Consumer prices, discounts, trials and Subscription structures offered to Users, subject to any specific written agreement with the Content Provider.
21.2 The Content Provider may recommend pricing but has no authority to make binding promises, refunds, warranties or price commitments on behalf of Lebensentfaltung.
21.3 The Content Provider must not collect separate payment from a User for access to digital Content sold through the Platform or use User information to circumvent Platform payment arrangements. Approved links for genuinely separate one-to-one appointments or services remain permitted where they comply with Store rules and Section 17.4.
22. Licence Granted by Content Providers
22.1 The Content Provider retains ownership of their original Coaching Content.
22.2 The Content Provider grants Lebensentfaltung a non-exclusive, worldwide, royalty-bearing under Section 27, sublicensable licence during the Provider relationship to:
a. host, reproduce, encode, compress, format, translate metadata, transmit, stream, display, perform and make the Coaching Content available through the Platform;
b. distribute and technically deliver it through authorised Stores, hosting providers, content-delivery networks and Technical Publishers;
c. use the Content Provider’s name, professional biography, trademarks, titles, thumbnails, trailers and reasonable excerpts to identify, present and market the Coaching Content and the Platform; and
d. create technical copies, backups, previews, captions and accessibility versions necessary for those purposes.
22.3 The licence continues after termination only to the extent reasonably necessary to:
a. honour access rights already purchased by Users;
b. complete an agreed wind-down period;
c. maintain legally required records and backups; and
d. resolve disputes, refunds and compliance matters.
22.4 Lebensentfaltung will not use Coaching Content to train a general-purpose artificial-intelligence model, distribute it through another separately branded service or create a materially new commercial product from it without a separate agreement with the Content Provider.
22.5 The Content Provider authorises Lebensentfaltung to act against unauthorised copying or distribution of Coaching Content where appropriate, but Lebensentfaltung is not obliged to pursue an infringement.
23. Stripe Connect and Payout Account
23.1 Compensation is recorded in the Content Provider dashboard and paid through Stripe Connect or another payout method approved by Lebensentfaltung.
23.2 The Content Provider must maintain a verified and payout-enabled account and comply with the payment provider’s terms. Stripe may request identity, bank, tax and compliance information directly.
23.3 Stripe and other payment providers are technical payment providers. Their involvement does not transfer Lebensentfaltung’s contractual calculation obligations or the Content Provider’s tax obligations to Stripe.
23.4 If payouts are delayed because the Content Provider has not completed verification, supplied inaccurate information or maintained a valid payout account, Lebensentfaltung is not in default until a reasonable period after the issue has been corrected.
23.5 The Content Provider may request payout of available, finally earned credit through the dashboard once the available balance has reached EUR 50 or the equivalent amount in the payout currency. Subject to completed verification, a valid payout account and any legally required hold, Lebensentfaltung will initiate or arrange the payout within 30 days after receiving a valid payout request. A displayed balance may be provisional until transactions are final and all deductions under Section 27 have been applied.
23.6 If Content Provider participation ends with a final available balance below the payout threshold, Lebensentfaltung will arrange payment of that balance within 30 days after the final account calculation, provided that the payout account remains valid and no legally required hold or unresolved reversal applies.
24. Statements and Self-Billing
24.1 The Content Provider and Lebensentfaltung agree that, where legally permissible, Lebensentfaltung will issue invoices on behalf of the Content Provider under a self-billing arrangement. In Germany, such a document is a Gutschrift within the meaning of applicable value-added-tax law.
24.2 The statement or self-billing invoice may be technically generated and made available through Stripe or the Provider dashboard, but it is issued under the self-billing arrangement between Lebensentfaltung and the Content Provider.
24.3 The Content Provider must review each document promptly and notify Lebensentfaltung without undue delay of incorrect identity, tax status, tax rate, revenue allocation or other material information. Any legally effective objection to a self-billing invoice will be handled in accordance with applicable tax law.
24.4 Where self-billing is not lawful or practicable in a Content Provider’s jurisdiction, the Content Provider must issue a legally compliant invoice or follow the alternative process communicated by Lebensentfaltung.
25. Content Provider Taxes and Platform Reporting
25.1 The Content Provider is responsible for determining, declaring and paying income, profit, value-added, sales, social-security and other taxes or charges arising from their business and compensation.
25.2 The Content Provider must provide the tax information reasonably required by Lebensentfaltung, Stripe or law, including legal name, address, tax residence, tax number, value-added-tax identification number, small-business status and applicable United States tax forms where relevant.
25.3 The Content Provider must notify Lebensentfaltung without undue delay of a change in tax residence, business status, value-added-tax status or other information relevant to invoicing or reporting.
25.4 Where required by applicable law, Lebensentfaltung may collect, verify, retain and report information concerning the Content Provider, the Content Provider’s tax residence, activities and compensation to competent tax authorities. This includes, where applicable, reporting under Council Directive (EU) 2021/514 (“DAC7”) as implemented in Germany by the Platform Tax Transparency Act (Plattformen-Steuertransparenzgesetz — PStTG), and comparable platform-reporting regimes. Reported information may be transmitted to the German Federal Central Tax Office and forwarded to competent tax authorities in Germany or other jurisdictions. The Content Provider must provide and keep current all information reasonably required for this purpose.
25.5 Tax shown on a self-billing invoice is calculated from the information and configuration available at the time. The Content Provider remains responsible for reviewing its accuracy. Lebensentfaltung remains responsible for its own tax obligations as seller of Coaching Services.
25.6 Where the Content Provider and Lebensentfaltung are established in different tax jurisdictions, the parties will apply any legally required reverse-charge, place-of-supply, withholding or comparable rule. The Content Provider must provide a valid tax identification number and other evidence needed for that treatment.
25.7 Where required under the PStTG or comparable law, Lebensentfaltung may withhold payouts or suspend the Content Provider’s access if the Content Provider fails to provide required tax information after the notices and periods prescribed by law.
26. Application Store Transactions and Provider Credits
26.1 For direct Stripe transactions, technical allocation or transfer functions may allow Provider compensation to be calculated and paid through Stripe Connect.
26.2 For Apple, Google or another Store transaction, the User’s original payment is processed by that Store. It is not a Stripe split of the original User payment. Lebensentfaltung calculates the attributable Net Revenue from the Store’s reports, credits the Content Provider’s share to the Provider dashboard and may later pay the available amount through Stripe Connect.
26.3 Store reports, settlement periods, tax rules, currency conversion, refunds and adjustments may delay final calculation. Provisional credits may be corrected when final Store reports become available.
27. Revenue Share and Net Revenue
27.1 For paid use of Coaching Content supplied by a Content Provider, Lebensentfaltung will credit the Content Provider with 70 percent of the Net Revenue attributable to that Coaching Content. Lebensentfaltung retains the remaining 30 percent.
27.2 “Net Revenue” means the amount from the relevant User transaction finally and irrevocably received or retained for the Coaching Service after deduction of:
a. included value-added tax, sales tax and comparable transaction taxes;
b. commissions, service fees, payment-processing costs and transaction fees charged by Apple, Google, Stripe or another authorised payment or distribution provider;
c. refunds, credits, promotional discounts funded from the sale price and price adjustments;
d. reversals, chargebacks, payment disputes, uncollectible amounts and fraud losses; and
e. amounts required to be withheld or remitted by law.
27.3 For a one-time purchase attributable to one Content Provider, the Provider share is 70 percent of the Net Revenue from that purchase.
27.4 For a Subscription or flat-rate product covering only one Content Provider’s Coaching Content, the Provider share is 70 percent of the Net Revenue from that product.
27.5 For a universal Subscription or flat-rate product covering Coaching Content from multiple Content Providers, the entire 70 percent Provider share is attributed to the eligible Content Provider whose Coaching Content is recorded by the Platform as active in the User’s Account immediately before the User starts the purchase process (the “Attributed Content Provider”). The Platform record at the time of purchase determines attribution. The Provider share is not divided among Content Providers according to the User’s later use of other Coaching Content.
27.6 The Attributed Content Provider remains entitled to 70 percent of the Net Revenue from subsequent renewals of the same uninterrupted Subscription while that Content Provider remains eligible to receive compensation under these Terms. Switching to or using another Content Provider’s Coaching Content after the initial purchase does not change the attribution. If the User cancels the Subscription and later enters into a new universal Subscription, attribution is determined again at the time of the new purchase.
27.7 If the Attributed Content Provider ceases to be eligible for compensation before a future renewal, the renewal may be attributed to the eligible Content Provider whose Coaching Content is active at the time of that renewal. If no eligible Content Provider is attributable at the relevant time, no Provider share arises for that transaction unless the applicable product or Provider programme expressly provides otherwise. Coaching Content supplied by Lebensentfaltung itself may be treated in the same way as Content supplied by another Platform participant for attribution purposes.
27.8 A Content Provider must not manipulate the active-Coaching status, User journey, attribution record or purchase process, or mislead or pressure a User in order to obtain attribution. Artificial, fraudulent, technically manipulated or incorrectly recorded attribution may be corrected, cancelled or reassigned on the basis of documented Platform records.
27.9 No compensation is due for a transaction that Lebensentfaltung or the applicable Store does not receive, cannot collect, must return or is not legally permitted to retain.
27.10 If a User payment is refunded, reversed, charged back, disputed or repaid in whole or in part, the Content Provider bears the corresponding reversal one-for-one in relation to the Provider share credited from that payment. The previously credited Provider share will be cancelled or debited in the same proportion.
27.11 Amounts already paid may be offset against current or future Provider credits. If offset is not reasonably possible, the Content Provider must repay the overpaid amount within 14 days after receiving a documented request.
27.12 If a refund, claim, fine or additional direct cost results from the Content Provider’s fraud, intentional misconduct or breach of Sections 18, 19 or Part C, the Content Provider may additionally be liable under Section 34.
27.13 The Provider percentage is remuneration exclusive of any value-added tax properly chargeable by the Content Provider on the Content Provider’s service to Lebensentfaltung. Where applicable law requires the Content Provider to charge value-added tax and the Content Provider has supplied the necessary valid tax information, that tax will be shown additionally on the self-billing invoice. Where the reverse-charge procedure, a small-business exemption or another special rule applies, the invoice will be treated accordingly. Tax collected by the Content Provider under this Section is not additional Revenue Share and must be reported and paid by the party responsible under applicable law.
28. Changes to Revenue Share
28.1 The 70/30 Revenue Share applies until changed in accordance with this Section.
28.2 Lebensentfaltung may change the Revenue Share for future transactions only for an objective reason, including a material change to:
a. the technical, distribution, marketing, content or support services provided by Lebensentfaltung;
b. Store, hosting, payment, artificial-intelligence or other third-party costs;
c. the product or Subscription structure;
d. taxes, law or regulatory requirements; or
e. economic conditions materially affecting operation of the Platform.
28.3 Lebensentfaltung will notify the Content Provider in text form at least 30 days before the change takes effect, explain the effective date and provide the new calculation terms. A longer period will be provided where required to make material technical or commercial adaptations.
28.4 The Content Provider may terminate participation before the effective date. No change applies retroactively to compensation already finally earned.
28.5 A change that materially expands the Content Provider’s own required services or grants materially broader Content rights requires separate acceptance where required by law.
29. Records, Audits and Corrections
29.1 Provider dashboards and statements are based on records received from the Platform, Stores and payment providers. Reasonable corrections may be made for reporting errors, fraud, refunds, currency adjustments and later Store statements.
29.2 A Content Provider must raise a substantiated objection to a statement within 60 days after it is made available. This period does not exclude claims that cannot legally be excluded, but delayed notice may limit the ability to investigate.
29.3 On reasonable request, Lebensentfaltung will explain the calculation basis and provide supporting summary information, subject to User privacy, trade secrets, Store confidentiality and third-party rights.
30. Termination of Content Provider Participation
30.1 Either party may terminate Content Provider participation on 30 days’ notice in text form unless a separate Provider programme states a longer agreed period.
30.2 Either party may terminate immediately for material breach where continuation cannot reasonably be expected. Where the breach can be cured, reasonable notice and an opportunity to cure will normally be given first.
30.3 Lebensentfaltung may immediately suspend publication or payouts where reasonably necessary to address fraud, sanctions, unlawful Content, imminent safety risk, rights infringement, tax non-compliance or a Store or authority order.
30.4 Termination does not affect:
a. finally earned compensation;
b. reversals, refunds, tax and reporting duties;
c. User access rights already purchased;
d. licences continuing under Section 22.3; or
e. liability and indemnification for events occurring before termination.
30.5 Where the EU Platform-to-Business Regulation or a comparable mandatory law applies, Lebensentfaltung will provide the legally required statement of reasons for a restriction or suspension. A termination of all Platform services to a Content Provider will be notified at least 30 days in advance where required, unless a statutory exception permits immediate termination, including a binding legal obligation, an urgent regulatory reason or a substantiated repeated breach.
Part C — Content and Community Policy
31. General Content Standard
31.1 All Content must be lawful, accurate in material respects, respectful, safe and appropriate for the stated audience.
31.2 Users and Content Providers must consider the dignity, privacy, safety and fundamental rights of other persons. Context, educational value, audience, likely harm and applicable law will be considered when enforcing this Policy.
32. Prohibited Content and Conduct
You must not submit, promote or facilitate Content or conduct that:
a. is illegal or promotes, instructs or solicits illegal activity;
b. infringes copyright, trademarks, trade secrets, privacy, publicity, confidentiality or other rights;
c. exploits, sexualises, grooms or endangers a minor;
d. contains non-consensual sexual material, sexual violence or unlawful pornography;
e. credibly threatens, encourages or glorifies violence, terrorism or serious harm;
f. promotes suicide, self-harm or eating-disorder behaviour in an instructive, encouraging or romanticising manner;
g. attacks, dehumanises or unlawfully discriminates against a person or protected group;
h. harasses, stalks, doxxes, blackmails or intimidates another person;
i. impersonates another person or misrepresents identity, qualifications, affiliation, testimonials or results;
j. makes deceptive guarantees of healing, success, income, investment return or another outcome;
k. discourages a person from seeking necessary professional or emergency help;
l. provides regulated medical, psychotherapeutic, legal, financial or other professional services without required authorisation or required disclosures;
m. contains materially false or dangerously misleading information likely to cause significant harm;
n. contains another person’s sensitive or personal information without a lawful basis and appropriate permission;
o. is spam, a pyramid scheme, deceptive marketing, fake engagement or manipulation of ratings, usage or compensation;
p. circumvents Platform payment systems or improperly directs Users away from in-App purchases in breach of Store rules;
q. introduces malware, malicious code, unauthorised tracking, scraping or security circumvention; or
r. otherwise creates a material legal, security or safety risk to Users, the Platform or third parties.
33. Artificial-Intelligence-Generated Content
33.1 A person submitting Content created or materially modified using artificial intelligence remains fully responsible for that Content.
33.2 Such Content must be reviewed by a competent human for factual accuracy, rights clearance, unsafe instructions, bias, fabricated citations and inappropriate personal data.
33.3 Synthetic audio, video or images that could reasonably be mistaken for a real person, event or professional opinion must be clearly disclosed where required by law or necessary to prevent deception.
33.4 Artificial intelligence may not be used to fabricate qualifications, testimonials, client experiences, professional evidence or communications purporting to come from a real person.
34. Content Provider Liability and Indemnification
34.1 The Content Provider is liable to Lebensentfaltung under applicable law for damage caused by the Content Provider’s breach of these Terms, including a breach of the warranties in Section 19.
34.2 If a third party asserts a justified claim against Lebensentfaltung arising from the Content Provider’s culpable breach of these Terms, violation of law or infringement of third-party rights, the Content Provider will indemnify Lebensentfaltung against that claim and the reasonable, necessary costs caused by it. This includes, in particular, justified removal, injunctive and damages claims, statutorily recoverable warning-letter costs and reasonable, necessary court, lawyer, expert, investigation and legal-defence costs.
34.3 Regardless of whether an asserted claim is ultimately found to be justified, the Content Provider will reimburse Lebensentfaltung for the reasonable and necessary costs of investigating and defending the claim where the claim specifically arises from Content, statements, acts or omissions supplied or made by the Content Provider and alleges a breach of these Terms, law or third-party rights. This includes necessary out-of-court and court lawyer fees, court costs, expert fees and investigation costs. The reimbursement obligation does not apply to the extent that the claim clearly lacks a sufficient connection to the Content Provider, is abusive and Lebensentfaltung should reasonably have recognised the abuse, or was caused by Lebensentfaltung’s own culpable conduct.
34.4 Lebensentfaltung will notify the Content Provider without undue delay, provide reasonable information and allow reasonable participation in the defence. Lebensentfaltung will not agree to a settlement that unreasonably increases the Content Provider’s obligations without the Content Provider’s consent, except for urgent measures reasonably necessary to limit harm, comply with law or preserve Store availability.
34.5 The indemnification and reimbursement obligations do not apply to the extent that a claim was caused by Lebensentfaltung’s unauthorised material alteration of the Content or by Lebensentfaltung’s own culpable conduct.
34.6 If Lebensentfaltung later recovers costs borne by the Content Provider under this Section from the claimant, an insurer or another third party, Lebensentfaltung will pay the corresponding net amount to the Content Provider or credit it to the Provider balance. Double recovery is excluded.
34.7 Lebensentfaltung may temporarily retain a reasonable amount of Provider credit where a specific, documented claim is pending and retention is reasonably necessary to secure an expected reversal, cost reimbursement or indemnity claim. The Provider will be informed of the reason and retained amount, subject to legal restrictions.
35. Reporting, Moderation and Appeals
35.1 Suspected unlawful or Policy-violating Content may be reported through the in-App reporting function or to contact@ai-coaching.app. A report should identify the specific Content, its location, the reason for the report and the reporter’s contact details where required for follow-up.
35.2 We may investigate and take proportionate action, including declining publication, adding a warning, limiting recommendation or access, removing Content, suspending features, withholding provisional payouts, temporarily suspending an Account or terminating participation.
35.3 In choosing a measure, we may consider severity, context, actual or potential harm, intent, prior violations, cooperation, legal obligations and whether a less restrictive measure would be effective.
35.4 Where required by the EU Digital Services Act or other applicable law, we will provide a clear statement of reasons for a restriction and information about available redress. We may omit information where disclosure is legally prohibited, would create a security risk or would interfere with prevention or investigation of fraud or other unlawful conduct.
35.5 A person affected by a moderation decision may appeal through the method stated in the decision or by emailing contact@ai-coaching.app within six months, unless a different statutory period applies. The appeal should identify the decision and explain why it should be changed. The appeal will be reviewed by a suitably qualified person not solely responsible for the original automated decision.
35.6 Nothing in this Section prevents immediate action required by law, a Store, an authority or an imminent safety threat.
36. Copyright Notices and Repeat Infringers
36.1 Rights owners may send a notice identifying the protected work, the allegedly infringing Content, its specific location, the rights owner’s contact details and a good-faith statement concerning lack of authorisation to contact@ai-coaching.app.
36.2 We may request additional information, forward the notice to the person who supplied the Content, remove or disable access and process a counter-notice where applicable.
36.3 Accounts of repeat infringers may be terminated in appropriate circumstances.
36.4 United States DMCA notices must be sent to the registered agent specified in Section 53.
Part D — General Provisions
37. AI-Supported Features
37.1 Where the Platform uses artificial intelligence to generate, adapt, recommend or prioritise Content, the relevant feature will be identified where required by law or necessary for Users to understand the interaction.
37.2 Artificial-intelligence output may be incomplete, inaccurate, outdated or inappropriate to a User’s circumstances. Users must apply their own judgment and seek qualified human advice before acting on high-impact health, safety, legal, financial, employment or similar matters.
37.3 Users must not use artificial-intelligence features to generate prohibited Content, make automated high-impact decisions about another person, infer highly sensitive traits without a lawful basis or circumvent safety controls.
37.4 Details about personal data processed by artificial-intelligence features are provided in the Privacy Policy.
38. Intellectual Property of the Platform
38.1 The App software, Platform design, databases, selection and arrangement of Content, brands and original material created by Lebensentfaltung or the Technical Publisher are protected by intellectual-property law.
38.2 Except for the limited rights expressly granted in these Terms or a Store software licence, no right, title or interest is transferred to a User or Content Provider.
38.3 Feedback may be used to improve the Platform without payment, provided it does not include confidential information or Content outside the licence granted in these Terms.
39. Third-Party Services
39.1 The Platform may use or link to services provided by Apple, Google, Stripe, hosting providers, communications providers and other third parties.
39.2 Third-party services may be subject to their own terms and privacy policies. We are not responsible for an independent third party’s service, but this does not exclude liability that mandatory law assigns to us for the Coaching Services.
40. Platform Availability and Changes
40.1 We aim to provide reliable access but do not promise uninterrupted availability. Maintenance, security incidents, Store actions, network failure and events outside reasonable control may cause interruptions.
40.2 We may update and improve the Platform. We will not remove a material paid feature during a paid fixed period without a valid reason and without providing any remedy required by law.
40.3 We may discontinue a Coaching Service where a Content Provider withdraws rights, the Content becomes unlawful or unsafe, a Store or authority requires removal, or continued supply becomes technically or commercially unreasonable. Statutory remedies remain available where the discontinuation affects a purchased service.
41. Suspension and Termination of User Accounts
41.1 A User may stop using the Platform at any time. Account deletion and Subscription cancellation are separate actions; Section 10 explains how to cancel a Subscription.
41.2 We may suspend or terminate an Account for a material or repeated breach, fraud, security risk, non-payment, unlawful conduct or serious violation of Part C.
41.3 Except in urgent cases, we will normally provide notice, the reason and a reasonable opportunity to cure. Immediate action may be taken where necessary to prevent harm, comply with law or Store requirements, protect security or address fraud.
41.4 Termination does not affect accrued payment obligations, statutory rights or provisions intended to survive termination.
41.5 A User may request Account deletion through the Account settings or by contacting support@ai-coaching.app. Data will be deleted or restricted in accordance with the Privacy Policy and applicable retention duties. Deleting an Account does not automatically cancel an Apple or Google Subscription and may result in loss of access to Account data and Content not required to remain available by law.
42. Liability of Lebensentfaltung — General Rule
42.1 Nothing in these Terms excludes or limits liability where exclusion or limitation is prohibited by applicable law.
42.2 For Users in Germany, Austria, the EU or EEA, Lebensentfaltung is liable without limitation for:
a. intent and gross negligence;
b. injury to life, body or health caused by negligence;
c. fraudulently concealed defects or an expressly assumed guarantee;
d. liability under mandatory product-liability law; and
e. any other liability that cannot legally be limited.
42.3 For ordinary negligence, Lebensentfaltung is liable only for breach of an essential contractual duty whose performance is necessary for proper performance of the contract and on which the other party may ordinarily rely. In that case, liability is limited to the damage typical for the contract and reasonably foreseeable when the contract was concluded. This limitation does not apply to Section 42.2.
42.4 Content is educational and contextual. Subject to Sections 42.1–42.3, Lebensentfaltung is not liable merely because a User does not achieve a hoped-for result or chooses to act contrary to a clear warning or professional advice.
42.5 Additional rules for United States Users appear in Section 52.
43. Privacy and Data Protection
43.1 Lebensentfaltung is the controller responsible for personal data processed to operate the Platform, except where a separate notice identifies another controller.
43.2 K&K Portal Technologies AG and other service providers may process data on behalf of Lebensentfaltung under appropriate data-protection arrangements. A Content Provider may receive User data only as described in the relevant feature and Privacy Policy.
43.3 Details, legal bases, retention periods, international transfers and User rights are described in the AI Coaching Privacy Policy:
- English: https://ai-coaching.app/privacy-policy/
- German: https://ai-coaching.app/datenschutzerklaerung/
43.4 These Terms do not replace the Privacy Policy or any consent required for optional data processing.
44. Changes to These Terms
44.1 We may amend these Terms prospectively for an objective reason, including a change in law, regulatory guidance, Store rules, security requirements, technical functionality, the business model or the services offered.
44.2 Material changes affecting an ongoing contract will be notified in text form at least 30 days in advance unless law requires a longer period or an urgent legal or security change requires a shorter period.
44.3 The notice will summarise the change, the reason, the effective date and any right to object or terminate. Silence or continued use will constitute acceptance only where that mechanism is lawful, was clearly explained in advance and the User or Content Provider had a reasonable opportunity to terminate. Otherwise, express acceptance will be requested.
44.4 Changes do not retroactively reduce accrued rights or finally earned compensation.
45. Governing Law and Courts
45.1 These Terms are governed by the laws of the Federal Republic of Germany, excluding the United Nations Convention on Contracts for the International Sale of Goods and conflict-of-law rules that would apply another law.
45.2 If you are a Consumer, Section 45.1 does not deprive you of mandatory protections provided by the law of the country in which you habitually reside.
45.3 A Consumer may bring proceedings in any court having jurisdiction under applicable law. No provision in these Terms creates an exclusive foreign venue against a Consumer where that would be unlawful.
45.4 For merchants, legal entities under public law and persons without a general place of jurisdiction in Germany, the courts having jurisdiction for Augsburg, Germany, will have exclusive jurisdiction to the extent legally permitted.
46. Complaints and Dispute Resolution
46.1 Please first contact contact@ai-coaching.app so that we can attempt to resolve a complaint directly.
46.2 German consumer-dispute disclosure: Lebensentfaltung is neither willing nor legally obliged to participate in dispute-resolution proceedings before a consumer conciliation body.
46.3 The former European Online Dispute Resolution platform is no longer available. Any legally required information about an available consumer-redress body will be provided in the website legal notice or this Section.
47. Assignment
47.1 A User may not assign the Account or personal Content licence without our consent, except where mandatory law permits assignment.
47.2 We may transfer the contract to a legal successor as part of a transfer of the Platform or relevant business, provided that Consumer rights are not materially reduced and any legally required notice or consent is provided.
47.3 A Content Provider may not transfer Provider status, Content obligations or payment claims in a manner that interferes with refunds, tax reporting or set-off without prior written consent, which will not be unreasonably withheld.
48. Severability and No Waiver
48.1 If a provision is invalid or unenforceable, the remaining provisions remain effective. Mandatory statutory rules replace the invalid provision where applicable. The parties will not use this clause to reduce mandatory Consumer rights.
48.2 Failure to enforce a provision once is not a waiver of future enforcement.
49. Entire Agreement and Order of Priority
49.1 These Terms, the product description, order confirmation, Privacy Policy where relevant, and expressly incorporated policies form the agreement concerning the Platform and Coaching Services.
49.2 In the event of conflict, the following order applies unless mandatory law requires otherwise:
a. the specific order confirmation and checkout disclosures;
b. a separately agreed Provider programme or product term;
c. the applicable regional provisions in Part E;
d. the remainder of these Terms; and
e. general informational pages.
49.3 Mandatory Application Store terms govern the Store payment and App software-licence transaction to the extent of an unavoidable conflict.
Part E — Regional Provisions
50. European Union and European Economic Area
50.1 Mandatory EU and national Consumer protections apply, including rules concerning pre-contract information, payment buttons, automatic renewal, withdrawal, unfair terms, digital products, price transparency and legal remedies.
50.2 Notices of suspected illegal Content may be submitted under Section 35. Where the EU Digital Services Act applies, Lebensentfaltung will operate the required points of contact, notice-and-action process, statements of reasons and redress mechanisms.
50.3 If a legal obligation applies differently because Lebensentfaltung qualifies as a micro or small enterprise, that statutory exemption applies only to the extent its requirements remain satisfied.
50.4 Content Providers established in or offering services into the EU must provide trader and traceability information required by the Platform and applicable law.
51. Germany, Austria and Switzerland
51.1 For Consumers in Germany and Austria, mandatory local Consumer law applies in addition to Section 50. The EU withdrawal provisions in Section 14 apply.
51.2 For Consumers in Switzerland, mandatory Swiss Consumer, unfair-competition and data-protection law applies. The EU statutory right of withdrawal applies only if expressly offered or independently required; this does not limit any mandatory Swiss right.
51.3 Prices presented to Consumers in these countries will be shown as final prices including applicable taxes where required. Currency-conversion or Store pricing may cause country-specific differences.
51.4 A choice of German law or venue does not exclude a Consumer’s non-waivable local rights or legally available local court.
52. United States Users
52.1 The disclosures and consent process for a Subscription form part of the order. We will disclose automatic renewal, recurring price, billing frequency, renewal term, trial conversion and cancellation method clearly before charging and will obtain affirmative consent where required.
52.2 A User who accepts a Subscription online will be given a reasonably accessible online method to cancel. We will provide renewal, trial, annual or price-change notices where required by the law of the User’s state, including applicable automatic-renewal laws.
52.3 Disclaimer for United States Users. To the fullest extent permitted by applicable law, and except for an express written warranty, the Platform and Coaching Services are provided “as is” and “as available.” Lebensentfaltung disclaims implied warranties of merchantability, fitness for a particular purpose and non-infringement only to the extent such warranties may lawfully be disclaimed. Some states do not allow certain disclaimers, so they may not apply to you.
52.4 Limitation for United States Users. To the fullest extent permitted by applicable law, Lebensentfaltung will not be liable for indirect, incidental, special, exemplary or consequential damages, or loss of profits, revenue, data or goodwill, arising from use of the Platform. To the fullest extent permitted by applicable law, aggregate liability arising from the Platform will not exceed the greater of USD 100 or the amount paid by the User for the affected Coaching Service during the 12 months preceding the event giving rise to the claim. This Section does not apply to liability that cannot lawfully be limited, including where applicable liability for intentional misconduct, gross negligence, personal injury or violation of a non-waivable statutory right.
52.5 State Consumer-protection, privacy, health-data, automatic-renewal, tax and other mandatory laws continue to apply. A California or other state resident retains all non-waivable rights granted by that state.
52.6 The Platform is controlled from Germany. The User must comply with applicable United States export-control and sanctions law and represents that the User is not prohibited from receiving the service under applicable sanctions.
52.7 These Terms do not currently require individual arbitration and do not contain a class-action waiver. Any future arbitration clause would require separate legally effective agreement and will not be introduced retroactively merely by continued use where affirmative consent is required.
53. United States DMCA Procedure
53.1 A copyright owner may submit a notice under 17 U.S.C. § 512(c) containing the legally required information to our designated agent:
DMCA Designated Agent: Lebensentfaltung — Christoph Ulrich Mayer
Service Provider: Lebensentfaltung
Address: St.-Sebastian-Str. 3, 86470 Thannhausen, Germany
Telephone: +49 821 585880
Email: christoph.mayer@lebensentfaltung.de
U.S. Copyright Office Registration Number: DMCA-1078987
Alternate Names: AI Coaching; BRIGHT LIFE CREATIONS
53.2 A valid notice should include:
a. a physical or electronic signature of the authorised rights owner;
b. identification of the copyrighted work;
c. identification and location of the allegedly infringing material;
d. contact information;
e. a good-faith statement that the use is not authorised; and
f. a statement, under penalty of perjury, that the information is accurate and the sender is authorised.
53.3 We may forward a notice to the person who supplied the Content and remove or disable access. That person may submit a legally compliant counter-notice. We may restore Content in accordance with the statutory process unless the complainant timely files a court action.
53.4 We maintain a policy for terminating repeat infringers in appropriate circumstances.
53.5 Launch requirement: The agent details in this Section must match a current registration in the U.S. Copyright Office DMCA Designated Agent Directory before reliance on the DMCA safe harbour.
54. Apple and Google Store Terms
54.1 Apple and Google are not responsible for operating the Coaching Services merely because the App is distributed through their Store.
54.2 The applicable Store terms govern downloading, software licensing, Store payment processing, Family Sharing where offered, Store Subscription management and Store refunds.
54.3 For the Apple version, the standard Apple end-user licence agreement presented in the App Store applies to the App software unless K&K Portal Technologies AG submits a valid custom EULA. Apple may be a third-party beneficiary of that software EULA as stated there.
54.4 Users must comply with applicable third-party terms when using the App, including telecommunications and Store-account terms.
54.5 Support for the Coaching Services is provided by Lebensentfaltung at support@ai-coaching.app. Technical App support may be performed by K&K Portal Technologies AG on behalf of Lebensentfaltung.
55. Model EU/EEA Withdrawal Form
Complete and return this form only if you wish to withdraw from an eligible contract:
To: Lebensentfaltung — Christoph Ulrich Mayer, St.-Sebastian-Str. 3, 86470 Thannhausen, Germany; email: contact@ai-coaching.app
I/We hereby give notice that I/We withdraw from my/our contract for the provision of the following digital content/digital service:
______________________________________________________________
[DESCRIPTION]
Ordered on: ______________
[DATE]
Name of Consumer(s): ______________________________________________________________
[NAME]
Address of Consumer(s): ______________________________________________________________
[ADDRESS]
Signature of Consumer(s), only if submitted on paper: ________________________________________
[SIGNATURE]
Date: _________________
[DATE]
56. Language Versions
56.1 These Terms will be made available in English and German with the intention that both versions have the same substantive meaning and the same section structure.
56.2 The language selected and presented for acceptance when the contract is concluded is the contract language for that transaction.
56.3 If a translation ambiguity arises, the versions must be interpreted consistently with each other, the product disclosure accepted at checkout and applicable mandatory law. No translation rule excludes mandatory Consumer rights.
57. Contact
Questions, support requests, legal notices and complaints may be sent to:
Lebensentfaltung — Christoph Ulrich Mayer
St.-Sebastian-Str. 3
86470 Thannhausen
Germany
Email: contact@ai-coaching.app
Support email: support@ai-coaching.app
Telephone: +49 821 585880
